Question 1

How do I download and install Twista?

Accepted Answer

Visit the App Store (iOS) or Google Play (Android), search for 'Twista', and tap Install. You can also use the direct links: iOS App Store ID: 1664406330 or Google Play: com.twista.egyptfull. Once installed, create your account with email and password.

Question 2

Is Twista available in Sharm El-Sheikh?

Accepted Answer

Yes! Twista is the leading food delivery app in Sharm El-Sheikh. We deliver from 500+ restaurants, cafés, supermarkets, and specialty shops across all neighborhoods.

Question 3

What areas does Twista deliver to?

Accepted Answer

We deliver to Naama Bay, Hadaba, Nabq Bay, Old Market, Sharks Bay, Soho Square, Ras Um Sid, and surrounding areas in Sharm El-Sheikh. Check our delivery zone map in the app for your specific location.

Question 4

How long does delivery take?

Accepted Answer

Most orders are delivered within 30 minutes from confirmation. Delivery time depends on restaurant preparation time, location, and traffic conditions. Premium restaurants may take slightly longer.

Question 5

Can I track my order in real-time?

Accepted Answer

Yes! Once your order is confirmed, you can track your delivery driver in real-time with GPS tracking. You'll see the exact location of your driver and estimated arrival time.

Question 6

What payment methods do you accept?

Accepted Answer

We accept cash on delivery, credit/debit cards (Visa, Mastercard), digital wallets, and bank transfers. All payment methods are secure and encrypted.

Question 7

Are there any delivery fees?

Accepted Answer

Delivery fees vary based on your location and restaurant. Fees are clearly shown before you confirm your order. Some restaurants may offer free delivery on orders above a certain amount.

Question 8

Do you offer promo codes and discounts?

Accepted Answer

Yes! We regularly offer promotional codes, seasonal discounts, and loyalty rewards. Check the app for current offers and subscribe to notifications for exclusive deals.

Question 9

How do I create my account?

Accepted Answer

Download the app, tap 'Sign Up', enter your email and password, add your name and phone number, and verify your email. Your account is ready to use immediately.

Question 10

Can I save multiple delivery addresses?

Accepted Answer

Yes! You can save up to 5 delivery addresses (home, hotel, office, etc.) for faster ordering. Select your preferred address when placing an order.

Question 11

What should I do if my order hasn't arrived?

Accepted Answer

Contact our 24/7 customer support team through the app, WhatsApp, or email. We'll investigate immediately and ensure your issue is resolved quickly.

Question 12

Is Twista available for tourists and hotel guests?

Accepted Answer

Twista is perfect for tourists and hotel guests. You can order delivery to any hotel in Sharm El-Sheikh. Add your hotel as a delivery address and enjoy fresh food delivered to your room.

Frequently Asked Questions

General Questions

Delivery Information

Payment & Pricing

Account & Orders

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